Refund and Returns Policy

1. General Policy

At yondershop, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1. Time Frame

Returns must be initiated within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused and in its original condition
• Unworn, unwashed, and free of any damage
• Returned in the original packaging, including any accessories, manuals, and tags

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products
• Final‑sale or clearance items, unless required by law
• Gift cards and downloadable digital content

3. Return Process

3.1. Requesting a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (858) 297-3411. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us.

3.3. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for the cost of return shipping. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will contact you to arrange an alternative method.

4.2. Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item. The total time for the refund to appear in your account may vary depending on your bank or card issuer.

4.3. Partial Refunds

If the returned item is not in its original condition, we reserve the right to issue a partial refund to cover any loss in value.

5. Exchanges

At this time, yondershop does not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, contact us within 7 days of receipt. We will arrange a replacement or full refund at no additional cost to you.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RA number on the return package.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. yondershop reserves the right to modify this policy at any time, with changes taking effect upon posting on the website.

9. Contact Information

If you have any questions regarding this policy, please contact us:

Email: [email protected]
Phone: +1 (858) 297-3411
Address: 6782 South 1st Boulevard, San Diego, California 92147, United States